Senior Quality Assurance Associate

Job Description

Role & Responsibility

• ATA
• Analysis planning (TNA, Team/Tower wise reporting)
• Rebuttal management
• Spearheading Internal &/or External Calibrations/Client meets/Huddles
• Periodic reviews with the team and SD Partners
• Conducting performance reviews
• Customer Complaint investigation & closure
• Conducts Monthly Process Knowledge Test basis latest updates
• TNI/ Coaching and BQM feedback.
• Daily/ weekly / monthly quality reports.
• RCA/CAPA preparations.
• Audit check list updation
• Calibration calls vs presentations skills
• Preparing MOMS notes post all feedbacks

Qualifications

Skills Required

• Graduate
• Must have US healthcare experience with AR follow-up and denial management knowledge.
• Relevant experience for 2 years and above
• Good Spoken & Written English
• Coaching (Soft) skills
• Interpersonal skills
• Good Excel & Presentation skills
• People & Conflict management
• Client engagement skills
• High on Integrity
• RCMS US healthcare experience required

Additional information

•               Process Type (Voice / Non-Voice / Hybrid) – Non - Voice
•               Shift Details (Timings & Rotational / Fixed) – 6.30 pm to 3.30 am/Fixed
•               Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) – Fixed, Sat/Sun off
•               Work Model (Work From Home / Work From Office / Hybrid) - WFO