Senior Quality Analyst

Role Description
This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met.

Qualifications
Excellent verbal and written communication skills
Strong attention to detail and analytical skills
Experience in customer service or call center operations
Knowledge of quality assurance processes and tools
Ability to work in a fast-paced environment and meet deadlines
Proficiency in Microsoft Office suite
Minimum of a high school diploma or equivalent, Bachelor's degree preferred.

*If interested, Please share your resume on [email removed] or [phone removed]*