Senior Qa Engineer

Role Overview
We are seeking a Senior Manual QA Engineer with 6+ years of experience in QA engineering. The ideal candidate will have strong expertise in API testing, test automation frameworks, and CI pipeline integration, with added exposure to RAG/LLM output evaluation and multilingual testing. This role is central to ensuring quality across the platform, defining test strategies, and validating outputs across multiple systems and languages.

?? Responsibilities

• Own quality assurance across the platform, including:
  
• Retrieval accuracy and relevance testing.
  
• Multilingual output validation across German, Italian, French, and Dutch.
  
• NICE sync and writeback verification with versioning and deprecation handling.
  
• API contract testing for the portal and Boost.ai consumers.
  
• Regression coverage for the agent triage surface.
  
• Define test strategy and acceptance criteria with the Business Analyst (BA) against the Phase 1 scope.
  
• Collaborate with engineering teams to integrate QA processes into CI/CD pipelines.
  
• Ensure consistent quality across multilingual environments and AI-driven outputs.
  

?? Requirements

• 6+ years of experience in QA engineering.
  
• Hands-on experience with test automation frameworks (pytest or equivalent).
  
• Strong API testing skills using Postman or REST-based tools.
  
• Experience with CI pipeline integration.
  
• Exposure to RAG or LLM output evaluation is a plus.
  
• Experience with multilingual testing (German, Italian, French, Dutch) is highly valued.
  
• Tech stack: test automation frameworks, API testing (Postman/REST), CI integration.
  

?? Preferred Attributes

• Strong analytical and problem-solving skills.
  
• Ability to define clear acceptance criteria and test strategies.
  
• Detail-oriented with a focus on accuracy and consistency.
  
• Collaborative mindset with the ability to work closely with BAs, developers, and leads.
  
• Passion for ensuring high-quality user experiences across diverse environments.