Senior QA Engineer – Functional System Testing & Contact Center Domain

Senior QA Engineer – Functional System Testing & Contact Center Domain

Company: CODVO.AI

Department: Engineering

Location: Pune, India (Work From Office)

Employment Type: Full-Time

Experience Level: Senior (7+ Years)

Shift Timing: 9:30 AM - 6:30 PM IST | 5 days/week Role Overview We are seeking a highly skilled Senior QA Engineer with 7+ years of experience to lead comprehensive functional, system, and end-to-end testing for our cloud-based contact center SaaS platform. In this role, you will design and execute advanced test strategies that validate complex omnichannel workflows, multi-system integrations, and enterprise-scale customer journeys. Your investigative mindset, critical thinking, and deep domain expertise will be instrumental in uncovering hidden defects and ensuring the delivery of stable, customer-centric releases. What You'll Do

• Design and execute comprehensive functional, system, integration, and end-to-end test scenarios for complex contact center workflows, including voice, chat, email, routing, reporting, and agent desktop functionalities
• Lead exploratory testing initiatives using heuristic-driven and mind-map-driven approaches to identify intermittent issues, concurrency defects, resiliency gaps, and workflow integration failures across distributed enterprise systems
• Validate omnichannel customer journeys by testing real-world scenarios across multiple communication channels, user roles, configurations, and data variations to ensure seamless end-to-end experiences
• Perform deep integration testing across APIs, microservices, databases, event streams, and third-party systems; validate backend processing, data consistency, and transaction integrity using SQL/NoSQL analysis and log examination
• Drive risk-based quality initiatives by identifying high-impact business failure points, unusual user behaviors, negative scenarios, and edge cases that could impact production stability
• Create high-quality defect reports with strong root-cause analysis, reproducibility steps, business impact assessment, and troubleshooting details to enable rapid resolution
• Collaborate cross-functionally with Product Management, Development, DevOps, and Architecture teams to clarify requirements, participate in release readiness reviews, and drive continuous quality improvements
• Execute regression, impact analysis, and sanity testing for releases, patches, and hotfixes in fast-paced Agile environments with multiple parallel testing activities What We're Looking For

Required Experience & Skills:

• 7+ years of hands-on QA testing experience with demonstrated expertise in functional, system, integration, and end-to-end testing methodologies
• Strong understanding of contact center domain workflows, enterprise communication platforms, and omnichannel customer journey validation
• Proven capability in designing complex test matrices, scenario permutations, and workflow combinations for distributed systems
• Excellent exploratory testing skills with an investigative, analytical mindset and ability to challenge assumptions
• Hands-on experience validating cloud-based applications and microservices architectures
• Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools
• Solid understanding of REST APIs, backend validation, and integration testing across multiple systems
• Experience working in Agile/Scrum environments with fast-paced release cycles
• Exceptional analytical and critical-thinking abilities with strong ownership mindset toward product quality
• Excellent communication and collaboration skills across cross-functional teams Nice to Have
• Prior experience with contact center, unified communications, CX, or SaaS platforms
• Exposure to cloud platforms (Azure, AWS, or GCP)
• Knowledge of monitoring, observability, and production diagnostics tools
• Understanding of enterprise-scale integrations and distributed systems behavior
• Experience with test automation frameworks and CI/CD pipelines What We Offer
• Competitive compensation commensurate with experience and expertise
• Career growth in a fast-growing SaaS organization with opportunities to mentor junior QA engineers
• Collaborative culture working alongside talented product, engineering, and architecture teams
• Flexible work environment with work-from-office arrangement in Pune
• Professional development opportunities to deepen domain expertise and testing methodologies
• Impact-driven role where your quality initiatives directly influence customer satisfaction and product stability About CODVO.AI CODVO.AI is a leading SaaS provider of intelligent contact center solutions designed to transform customer experience at enterprise scale. Our platform empowers organizations to deliver seamless omnichannel communication, advanced analytics, and AI-driven insights. We are committed to building robust, scalable, and customer-centric products that solve real-world business challenges.