Senior QA Associate - CRM

We are looking for a detail-oriented Senior QA Associate with experience in Marketing Technology, Email Marketing, and Marketing Automation. The ideal candidate should have strong QA fundamentals and hands-on experience testing campaigns, audience segmentation, automation journeys, and digital experiences.

Experience with Salesforce Marketing Cloud (SFMC) or Braze is highly desirable.

Key Responsibilities

• Design and execute test plans and test cases for email campaigns, personalization, dynamic content, tracking, and rendering.
• Perform functional, regression, integration, end-to-end, and non-functional testing.
• Validate audience segmentation, targeting rules, triggers, campaign automation, and journey flows.
• Test Email/SMS/Push Notification campaigns across devices and email clients.
• Identify, document, and track defects using tools such as JIRA.
• Collaborate with developers, campaign managers, designers, and business stakeholders to resolve issues.
• Participate in requirement reviews and identify potential quality risks.
• Contribute to QA documentation, checklists, process improvements, and test automation initiatives.
  
  

Required Skills & Experience

• 3–6 years of QA experience, preferably in Email Marketing or Marketing Automation.
• Experience with SFMC, Braze, Eloqua, or similar platforms.
• Good knowledge of HTML, CSS, and JavaScript for email testing and responsive rendering.
• Hands-on experience with API testing using Postman.
• Strong knowledge of SQL queries for data validation and campaign testing.
• Experience reviewing email designs/layouts using Figma or similar tools.
• Understanding of campaign testing, segmentation, targeting, journeys, and automation workflows.
• Familiarity with Agile methodologies and JIRA/Smartsheet.
  
  

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