Senior Project Manager (Marketing Services - US Market)

Pepper is building a new category of content and SEO growth platform—where strategy, content, technology, automation, and AI come together to drive measurable business outcomes.

Over the last five years, Pepper has built:

• A network of 150,000+ content creators, working with the top 5% talent
• A customer base of 2,500+ global brands, including large enterprises and fast-scaling B2B companies
• A SaaS-enabled content marketing platform that powers content creation, workflow orchestration, and distribution at scale

Now, we're extending this foundation to build a modern enterprise SEO growth engine—one that goes far beyond keywords and blog production. This role sits at the heart of that evolution

We are looking for Senior Project Managers from Marketing Services background for helping scale our enterprise contract engagements.

Working time zone - 5 PM - 2 AM IST

At Pepper Content, you will:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Responsible for driving revenue of existing accounts with delivery and quality management
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Inspire repeat business from clients.
• Responding to client inquiries in a timely and professional manner.
• Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
• Ensure timely receivables and cash flow from clients
• Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
• Prepare and present timely team and client updates at all stages of the engagement

Should apply if you have:

• At least 6+ years of experience in enterprise project management and customer success roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
• Working with large enterprise is an important must-have for this role
• Analytical skills, handy with excel and numbers a must for this role
• Have a strong problem-solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Have excellent verbal, written communication, and presentation skills.
• Have strong stakeholder management skills
• Have a willingness to be flexible: Works beyond what is described in the job description.
• Understand the market and competitor activities.
• Be able to seek out the appropriate contact in a targeted organization
• Ability to respectfully handle complaints/ escalations

Benefits at Pepper:

• Paid leaves for new parents
• Paid menstrual Leave
• Flexible work timings
• Medical Insurance coverage for all employees and dependents including Parents or in-laws
• COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.