Senior Project Administrator

Job Title: Senior Project Administrator / Senior Training Coordinator Location: Bengaluru-Bannerghatta

Work Mode: Hybrid Schedule

Contractual role for 8 months only

Role Purpose The Senior Project Administrator / Senior Training Coordinator is responsible for providing end-to-end operational, administrative and logistical support for complex learning programs, leadership events and strategic projects. Working under routine direction, the role coordinates multiple HSBC stakeholders, manages program logistics, supports reporting and analytics, and provides on-site operational support to ensure seamless delivery of learning initiatives. The role requires an organized, proactive individual who demonstrates strong ownership, attention to detail and the ability to independently resolve operational challenges while collaborating with project teams, vendors and client stakeholders. Works under routine direction and exercises sound judgement in resolving operational issues and coordinating program activities. 

Business Skills 

• Excellent written and verbal communication skills. 
• Strong organizational and planning capability. 
• High attention to detail. 
• Strong stakeholder management skills. 
• Good analytical and reporting skills with proficiency in Microsoft Excel. 
• Ability to prioritise multiple activities simultaneously. 
• Strong digital literacy across Microsoft Office and collaboration tools. 
• Demonstrates ownership, accountability and a proactive approach. 
• Comfortable working under pressure in fast-paced environments. 
• Strong problem-solving and decision-making capability. 

Illustrative Role Responsibilities 

Program Coordination 

• Coordinate end-to-end logistics for leadership program and learning events. 
• Manage program schedules, milestones and readiness activities. 
• Coordinate participant enrolments and program administration with internal learning teams. 
• Monitor program timelines and ensure all deliverables are completed on schedule. 
• Coordinate project activities across multiple stakeholders and locations. 

Event & Venue Management 

• Coordinate hotels, venues and event logistics. 
• Manage relationships with external event vendors, printing suppliers and venue partners. 
• Coordinate room layouts, branding, signage and learning environments. 
• Ensure program materials, participant packs and event collateral are available and correctly positioned. 
• Support venue walkthroughs before program delivery. 
• Monitor venue readiness and resolve operational issues promptly. 

Operational Delivery 

• Provide on-site operational support during learning program and leadership events. 
• Coordinate facilitators, ambassadors, venue teams and suppliers throughout program delivery. 
• Manage last-minute program changes and operational requests. 
• Ensure seamless participant experience throughout program execution. 
• Monitor quality standards and ensure all operational activities align with program requirements. 

Experience 

• Experience supporting complex projects or programs. 
• Experience coordinating learning programs, events or large-scale training initiatives. 
• Experience working with multiple stakeholders and external vendors. 
• Experience working within fast-paced operational environments. 

Knowledge & Skills 

• Project coordination 
• Event coordination 
• Stakeholder management 
• Vendor management 
• Logistics coordination 
• Microsoft Excel 
• Planning and organization 
• Excellent Communication skills ( written and verbal) 
• Problem solving 

Behavioural Competencies 

• Ownership and accountability 
• Exceptional attention to detail 
• Strong organizational capability 
• Adaptability and resilience 
• Initiative and proactive problem solving 
• Customer focus 
• Collaboration 
• Exceptional communication skills 
• Calm decision making under pressure 

Travel Requirements 

• Occasional travel (up to 10%) to support program delivery across locations. 
• Flexibility to support multi-day learning programs and events outside standard business hours where required. 

Critical Success Factors 

• Demonstrates a 'can-do' mindset and takes ownership without waiting for direction. 
• Notices operational issues before they become problems. 
• Thrives in fast-paced, live event environments. 
• Delivers consistently high standards with meticulous attention to detail. 
• Builds trusted relationships with clients, vendors and internal teams. 
• Balances multiple priorities while maintaining calm under pressure.