Senior Program Manager

Role Overview:

The World Wide Easy Ship Program team is looking for an experienced and energetic Senior Program Manager with experience in e-commerce fulfillment.

The role will be responsible for expanding and scaling Amazon's best in class fulfillment solutions to improve Customer and Selling Partner experience across WW Stores.

This highly visible, strategic role requires the ability to earn trust, influence cross-functional stakeholders without authority, and operate with a high degree of ambiguity to translate program strategies into tangible outcomes.

The individual in this role will collaborate across a cross-functional team of program, product, tech, Operations, BI, Accounting and Legal stakeholders to plan, execute, validate, and deploy complex capabilities across International Stores.

Key job responsibilities:

- Partner with cross-functional teams to plan, execute, and scale world-class fulfillment solutions across international Stores

- Gain trust, manage relationships and align global stakeholders on program strategies, objectives, and deliverables

- Establish clear goals, metrics, and processes to track global program progress and outcomes

- Identify and mitigate program-level risks that could impact worldwide delivery

- Develop, implement and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible

- Provide compelling program updates and act as the central point of contact for worldwide matters

- Facilitate knowledge sharing and collaboration among internationally distributed teams

Basic Qualifications:

- 5+ years of experience in program or project management, with a track record of delivering global initiatives

- Strong stakeholder management skills and ability to communicate effectively with cross-functional, international teams

- Proficient in program planning, risk management, and process improvement methodologies

- Demonstrated experience working with geographically distributed teams and coordinating complex global projects

- Excellent problem-solving, decision-making, and conflict resolution abilities

- Strong narrative writing and communication skills

Preferred Qualifications:

- MBA/PGPM or other relevant program management certification

- Experience in a multi-cultural, matrixed organizational environment

- Familiarity with project management software and collaboration tools

- Understanding of change management principles and techniques