Senior Program Manager

Were Hiring: Senior Program Manager

Location: Mumbai or Bangalore, India

Reports To: Head of Program Delivery

At Direct ATPI, were redefining how candidate travel programs are delivered across regions. Were looking for a Senior Program Manager who thrives on bridging global strategy with regional execution, ensuring every candidate enjoys a seamless, brandaligned travel experience.

What You'll Do

• Regional Program Ownership Lead APAC candidate travel delivery, ensuring SLA adherence and policy alignment.
• Stakeholder Coordination Partner with Recruiting, Mobility, Relocation, and Travel teams to align timelines and expectations.
• Workflow Monitoring Track Juno dashboards, manage exceptions, and proactively resolve risks.
• Escalation Management Be the goto escalation point for complex candidate issues.
• Candidate Experience – Drive service quality and ensure a consistent, highimpact candidate journey.
• Automation & Reporting – Collaborate with tech teams to boost efficiency and adoption.
• Capacity Planning – Provide insights for quarterly reviews and futurestate design.
• Team Leadership – Coach Program Managers and Specialists, ensuring accountability and engagement.

Success Measures

• SLA adherence and smooth execution during hiring surges
• Low escalation leakage to senior leadership
• High CSAT scores and positive candidate feedback
• Strong automation adoption and efficiency metrics
• Engaged, productive regional team

Required Qualifications

• Bachelor’s degree in Business, Operations, or related field
• 7+ years in corporate travel account/program management
• 3+ years managing regional/multilocation travel programs
• Expertise in travel operations, policies, and automation platforms
• Experience with workflow tools (Juno, Avenir) and data analysis
• Strong communication, problemsolving, and stakeholder management skills
• Advanced proficiency in MS Office and CRM platforms

Preferred Qualifications

• Experience with enterprise recruiting programs
• Knowledge of candidate experience best practices
• SLA/KPI management expertise
• Background in mobility or business travel policy
• Leadership experience with small or matrix teams

Why Join Us? At Direct ATPI, you’ll be part of a global organization that values innovation, accountability, and candidate success. This is your chance to lead at scale, influence regional strategy, and ensure every candidate journey is smooth, efficient, and memorable.

Interested candidates can share their resumes on [email removed]