Senior Program Manager - Customer Success Programs

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager - Customer Success Programs based in Canada.

This role offers the opportunity to lead strategic initiatives that improve customer success operations and drive measurable business impact. You will design, manage, and scale transformational programs that enhance both customer and employee experiences. Working across customer success, operations, and business teams, you will turn complex challenges into structured solutions. The position requires a strong combination of strategic thinking, analytical skills, and hands-on program execution. You will influence senior stakeholders, optimize processes, and build scalable frameworks that support long-term growth. This is an ideal opportunity for a program leader who thrives in fast-paced environments and enjoys creating meaningful change.

Accountabilities:: As a Senior Program Manager within the Customer Success organization, you will lead high-impact programs that improve operational effectiveness, customer outcomes, and business scalability. You will partner with cross-functional teams to identify priorities, develop solutions, measure results, and ensure successful execution of strategic initiatives.

Lead the scoping, planning, prioritization, and execution of strategic programs that improve customer experiences and operational performance.

Partner with Customer Success, operations, and business leaders to identify key challenges, define objectives, and deliver scalable solutions.

Drive cross-functional collaboration by aligning stakeholders, managing dependencies, and ensuring initiatives remain focused on measurable outcomes.

Build and optimize processes, tools, dashboards, and reporting frameworks that improve visibility and operational efficiency.

Analyze program performance, measure business impact, and communicate results and recommendations to leadership teams.

Identify operational challenges and proactively develop solutions to mitigate risks and improve customer success workflows.

Promote continuous improvement through data-driven decision-making, experimentation, and agile program iteration.

Support the development of high-performing teams by enabling structured execution, accountability, and strategic alignment.

Champion company values by fostering collaboration, inclusivity, ownership, and long-term thinking across teams.

Requirements:

The ideal candidate is an experienced program leader with a strong background in customer success operations, strategy, consulting, or technology environments. You bring excellent problem-solving abilities, strong stakeholder management skills, and the ability to turn complex business needs into scalable programs.

Bachelor’s degree from a recognized four-year institution.

6–8 years of experience in program management, customer success operations, business strategy, consulting, or related fields.

Proven experience leading transformational initiatives that improve customer experience and operational scalability.

Strong program management skills, including planning, prioritization, risk management, and execution.

Ability to quickly understand business priorities, analyze data, and translate insights into actionable recommendations.

Strong communication skills with the ability to influence executives, managers, and cross-functional stakeholders.

Experience managing complex projects and navigating competing priorities with diplomacy and sound judgment.

Ability to lead through ambiguity and drive alignment in fast-moving environments.

Experience working with B2B SaaS products, hardware solutions, or technology platforms is an asset.

Experience in global operations, customer success, or customer experience organizations is preferred.

PMP, Agile/Scrum, Prosci, or other program management certifications are considered an advantage.

Benefits:

Competitive annual on-target earnings range of $111,265 – $130,900 CAD , depending on location and experience.

Performance-based compensation opportunities and equity eligibility for applicable roles.

Flexible remote-first working model designed to support different work styles.

Comprehensive health benefits and parental leave programs.

Professional development stipend to support ongoing learning and career growth.

Opportunity to work on impactful initiatives that improve how organizations operate at scale.

Collaborative environment focused on ownership, innovation, and long-term impact.

Access to resources and support that enable employees to succeed in a high-growth technology environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1