Senior Program Delivery Manager

Key Responsibilities

Application Customer Support:

• Ensure that OEM programs meet or exceed goals in areas including customer satisfaction, compliance, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Facilitate communication between Tekion and OEM and internal teams.
• Identify opportunities to improve Tekion solutions using inputs from OEM.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Product related responsibilities around OEM Program, integrations, and design.

DRP or Partner Integration:

• Identify, engage, and develop relationships with major key stakeholders at OEM and vendor partner levels.
• Identify scope, timeline, and necessary stakeholders for OEM and Vendor integrations.
• Create integration timeline in alignment with OEM, as well as product/engineering teams to meet agreed upon delivery dates.
• Drive integrations together with OEM partner, identify fastest path to success, and develop strategies to avoid and overcome blockers.
• Introduce and present Tekion products and services at all OEM and vendor partner levels.
• As required, understand integration needs with vendor partners and drive those integrations together with Product/Engineering team to completion.
• Train field team on how to use/test integrations.
• Become an expert on DMS integrations on both the OEM side as well as the vendor partner side.
• Represent Tekion at conferences and trade shows as required.
• Work with OEMs, dealers and vendor partners to identify use cases, integration requirements, business cases and end-user experiences.
• Oversee and own the entire integrations process end-to-end.
• Establish trusting communication with our commercial, product and engineering teams.
• Succinct communication with your customers, for example when speaking with CIOs/CTOs.

Skills and Experience

• 7+ years project/program management experience
• Define product requirements, prioritization and drive ongoing collaboration with our world-class product and engineering teams
• Sales mindedness and/or experience considered plus.
• High level of interpersonal communication skills including.
• Responsible, organized, creative, and excellent attention to detail.
• Must be proficient in Software Products such as - Word, Excel, SharePoint, Confluence and PowerPoint
• Strong business ethic
• High energy, self-starter with the ability to exceed in team and independent environments.

Preferred Skills

• Experience working in the automotive retail industry
• Experience working at or with OEMs
• Experience with Dealer Management Systems (DMS)
• Experience with Product Management / Integrations