Senior Professional Services Consultant

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Senior Professional Services Consultant to join our team. This is a hybrid role based in Escazú, Costa Rica, reporting to the Manager, Professional Services in the Professional Services department. As a key field resource within our Customer Success Organization, you will deliver deployment advisory services to enterprise customers implementing the Zscaler Zero Trust Exchange platform, collaborating closely with sales, technical account managers, and product teams to ensure design best practices, resiliency, and successful customer outcomes.

What you’ll do (Role Expectations)

Lead deployment advisory services and own end-to-end delivery for assigned customer engagements from discovery through go-live

Configure and deploy advanced Zscaler product features while migrating customers from legacy on-premises security technologies to the Zscaler zero trust platform

Assist customers with deployment testing, troubleshooting, and issue reproduction for Support, Engineering, and Operations teams

Ensure client deliverables are produced on time and align with defined service packages and statements of work

Build technical expertise in Zscaler cloud services and travel to customer locations as needed for short-term engagements

Who You Are (Success Profile)

You build deep empathy for enterprise customers and anchor every technical recommendation in solving their real-world security and networking challenges.

You are energized by complex technical troubleshooting and seek out challenging deployment scenarios to deliver maximum value.

You possess a deep curiosity for cloud security technologies and continuously seek modern, scalable ways to accelerate digital transformation.

You balance technical excellence with practical delivery, taking full ownership of customer engagements from initial discovery through go-live.

You work seamlessly with sales, technical account managers, and product teams, giving and receiving direct feedback to drive shared success.

What We’re Looking for (Minimum Qualifications)

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

Demonstrated consulting or professional services experience in enterprise networking or cloud security environments

Working knowledge of authentication systems including LDAP and Active Directory alongside core networking protocols such as IPSEC, GRE, HTTP/HTTPS, and DNS

Practical experience with cloud platforms such as Azure, AWS, or GCP and virtualized environments including VMware, Hyper-V, or KVM

Hands-on expertise with network troubleshooting tools including Wireshark, tcpdump, Traceroute, and MTR

Fluent English communication skills with comfort engaging directly with enterprise customers

What Will Make You Stand Out (Preferred Qualifications)

Industry certifications such as CCIE, JNCIE, CISSP, or CCSP

Proven experience migrating enterprise customers from legacy on-premises firewalls to zero trust platforms

Experience configuring advanced cloud security features including SSL inspection, Cloud Browser Isolation, DLP, and NSS

#LI-Hybrid #LI-IA1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits  here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.