Senior Professional Services Consultant - Customer Service Engineer

Job Summary

We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure.

You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments-including the Internet Edge, Data Center, and Branch/Campus networks. The ideal candidate possesses deep network infrastructure skills, expertise in cloud/data security add-ons, and the ability to guide customers through platform migrations and advanced threat vectors.

Key Responsibilities

• Strategic Advisory Technical Alignment: Periodic Service Reviews: Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.
• Maturity Health Assessments: Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.
• Product Enablement: Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.
• Core Architecture, Centralized Management, Automation: Centralized Management Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.
• Core Architecture, Centralized Management, Automation: Support Automation Integration: Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.
• Security Feature Deployment: Policy Optimization: Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies.
• Security Feature Deployment: Advanced Threat Protection: Implement and fine-tune inline deep learning capabilities including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.
• Security Feature Deployment: Data Center Branch Architectures: Guide customers on implementing Zero Trust Micro segmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.
• Security Feature Deployment: Decryption Deployment: Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.
• Cloud, Data, Emerging Security: Data Cloud Protection: Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.
• Cloud, Data, Emerging Security: SaaS IoT Security: Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE). Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.
• Cloud, Data, Emerging Security: AI Access Security: Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.
• Cloud, Data, Emerging Security: Migrations Lifecycle Management: Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations.
• Network VPN Operations: Deploy, optimize and maintain secure connectivity solutions, including GlobalProtect VPN for remote workforce access and Site-to-Site IPsec/SSL tunnels. Configure and Troubleshoot routing (BGP, OSPF, static routing) and high-availability (HA) failovers.

Qualifications

• 5+ years of experience in network security engineering, security architecture, or deployment-focused customer success roles within enterprise environments.
• Must include a minimum of 2-3 years of direct, hands-on experience in deployment and troubleshooting live production environments for enterprise firewall customers.
• Deep technical mastery of NGFW architectures, various form factors, PAN-OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM).
• Extensive hands-on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Key Infrastructure (PKI) certificate validation.
• Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)).
• Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms.
• Exceptional ability to translate highly complex Technical and architectural blueprints into digestible training sessions, workshops, or strategic roadmaps.
• Proven capability to establish strong technical credibility and build relationships across diverse customer personas.

Preferred Qualifications

Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial.

Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert-level network security credentials.

Prior experience working with AI-driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.