Senior Production Support Engineer
Luxoft · Bengaluru · onsite · Posted today
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Skills
Must have
Qualifications
Join a high-performing Production Support team responsible for maintaining and enhancing critical enterprise applications supporting business operations. The role involves providing L2/L3 application support, managing production incidents, driving problem resolution, and ensuring high availability of .NET-based applications, APIs, and microservices. You will work closely with development, infrastructure, QA, and business teams to troubleshoot complex issues, support releases, and maintain operational excellence within a fast-paced production environment. The position requires strong expertise in ServiceNow ITSM processes, release management, SQL Server support, monitoring and alerting tools, and production support best practices. The engineer will play a key role in incident management, root cause analysis, change implementation, SLA adherence, and continuous service improvement initiatives while supporting business-critical systems and customer-facing applications.
Responsibilities
- Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management.
- Manage and administer ServiceNow tickets, workflows, dashboards, and support processes.
- Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support.
- Troubleshoot and resolve complex production issues across application, database, and infrastructure layers.
- Support .NET applications, APIs, and microservices-based architectures.
- Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Monitor application health, system performance, and service availability against SLAs.
- Prepare operational documentation, knowledge articles, support runbooks, and support metrics.
Skills
Must have
- ServiceNow ITSM
- Release Management
- SQL Server
- .NET applications
- Web APIs
- Microservices
- Incident Management
- Change Management
- Monitoring and alerting tools
Qualifications
- Languages: English: C1 Advanced
- Seniority: Senior
Sourced from naukri
Skills
itsmIncident Managementapisenterprise applicationsapplication monitoringChange ManagementCustomer ManagementApplication SupportdeploymentCommunication SkillsoperationsAdministrationMicroservicesBusiness Operations
About Luxoft
Luxoft
IT Services & Consulting
2.3k+
employees
2000
26 years old
Zug, Switzerland
Switzerland
About
Luxoft offers the full spectrum of enterprise technology services, from modernizing legacy IT systems to delivering digital transformation at scale.
Industries
IT Services & Consulting
Employee ratings
832 reviews
3.6/ 5
Culture
3.6
Career growth
2.7
Work-life
3.9
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