Senior Production Support Engineer

Role Title: Senior Application Support / Assistant Manager Production Support
Department: Production Support
Location: Andheri Marol naka
Experience: 8+ Years

About DEX IT Global Limited,

DEX IT Global Limited, formerly known as NSEIT Limited, is a digital exams and assessments organization. It's a major player in India's digital assessments market. The company provides end-to-end examination services, assessment services, and solutions for digital transformation. Recently, CL Educate acquired the DEX business of NSEIT. We at DEX Conduct online examinations for Government and Privat Sector examinations

Job Summary:

Job Summary

The Senior Application Support / Assistant Manager – Production Support is responsible for ensuring the stability, availability, and performance of business-critical applications in a production environment. The role involves incident management, troubleshooting, stakeholder coordination, root cause analysis, release support, team supervision, and continuous improvement of support processes to meet agreed service levels.

Key Responsibilities

• Monitor production applications, interfaces, batch jobs, and scheduled processes to ensure smooth business operations.
• Manage, prioritize, and resolve incidents, service requests, and application issues within agreed service-level agreements.
• Perform initial analysis, troubleshooting, escalation, and follow-up for production defects and recurring issues.
• Coordinate with development, infrastructure, database, network, vendor, and business teams for timely issue resolution.
• Lead root cause analysis for major incidents and implement corrective and preventive actions.
• Support application deployments, release validation, post-release monitoring, and production readiness activities.
• Maintain and improve support documentation, runbooks, knowledge base articles, issue logs, and standard operating procedures.
• Track support metrics, prepare status reports, conduct service reviews, and highlight risks or improvement areas to management.
• Guide and mentor junior support engineers, ensuring adherence to support processes and escalation procedures.
• Ensure compliance with IT governance, audit requirements, security standards, and change management processes.

Skills Required

Technical Knowledge required

1.Application - Jboss, Apache Tomcat , WebLogic - Deployment & Troubleshooting

2.Database - PostgreSQL , Oracle , Microsoft SQL.

3.Basic Knowledge of Windows Server

4.Basic Knowledge of Networking

5.Experince in Team Handling

3.Experince in Documentation & Auditing