Senior Product Trainer

Job Summary

Overview About Business Unit: The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon s success story. Job Summary: Reporting to the Director of Product Training, this is a high-impact Product Enablement role at the intersection of AI, technology, storytelling, and customer education. You will own end-to-end enablement for one or more enterprise SaaS product lines by creating engaging learning experiences, delivering technical training, and driving product adoption across employees, partners, and customers worldwide. A significant focus of this role (40-60%) is AI-powered video content creation - leveraging modern AI tools to produce high-quality product tutorials, feature walkthroughs, onboarding programs, release explainers, and digital learning experiences that scale product education. Working closely with Product Management, Engineering, Professional Services, Sales, and Customer Success, youll transform complex product capabilities into impactful learning experiences that accelerate product adoption and customer success. This is not a traditional Learning Development role. We are looking for a technically curious, AI-savvy professional who thrives in a fast-paced product environment, enjoys continuous learning, and can independently own product enablement from understanding new features through delivering world-class learning experiences.

Responsibilities

• A significant focus of this role (40-60%) is AI-powered video content creation - leveraging modern AI tools to produce high-quality product tutorials, feature walkthroughs, onboarding programs, release explainers, and digital learning experiences that scale product education.
• Working closely with Product Management, Engineering, Professional Services, Sales, and Customer Success, youll transform complex product capabilities into impactful learning experiences that accelerate product adoption and customer success.
• This is not a traditional Learning Development role. We are looking for a technically curious, AI-savvy professional who thrives in a fast-paced product environment, enjoys continuous learning, and can independently own product enablement from understanding new features through delivering world-class learning experiences.

Qualifications

Required Experience

• 5-8 years of experience in Technical Product Training, Product Enablement, Customer Education, or Technical Consulting for enterprise SaaS products.
• 5+ years of experience working with Cloud, Data, AI/Generative AI, or related enterprise technologies.
• Proven experience designing and delivering instructor-led, virtual, and self-paced technical learning programs.
• Demonstrated experience creating product learning videos, feature walkthroughs, onboarding programs, release explainers, and other digital learning assets.
• Strong proficiency with AI tools for content creation, video production, research, and productivity.
• Experience collaborating with Product Management, Engineering, Professional Services, Sales, and Customer Success teams to drive product enablement.
• Experience independently owning enablement for one or more product lines-from understanding product capabilities through training delivery.
• Experience delivering technical training to global audiences and enterprise customers is preferred.
• Passion for continuous learning, emerging technologies, and AI driven innovation in product enablement.

Technical Proficiency

• Hands-on experience with AI-powered video creation and digital learning platforms such as Synthesia, Storylane, Camtasia, or equivalent video tools.
• Enterprise SaaS applications (Frontend Backend concepts)
• AI productivity tools (Cursor, Amazon Q, Kiro, GitHub Copilot, or equivalent)
• Cloud platforms (AWS, Azure, or GCP)
• AI/Generative AI, LLMs
• Prompt Engineering
• SQL, APIs, ETL, Databricks, Python (or similar technologies)

Education

• Bachelor s degree in computer science, Engineering, Information Technology, Education, or a related discipline (or equivalent practical experience).
• Cloud, AI, Data, or Learning Technology certifications are a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.