Senior Product Manager

The core responsibilities for the job include the following:

Product Strategy and Execution:

• Partner with product leadership to define and execute the roadmap for HighLevel's CPaaS, Billing, and Phone Platform products.
• Translate strategic objectives into actionable product plans, milestones, and measurable outcomes.
• Be part of the team driving end-to-end product development from discovery and validation through launch and post-release optimization.
• Own roadmap grooming, prioritization, backlog management, and sprint planning activities across multiple initiatives.
• Collaborate closely with engineering and design to deliver scalable, high-quality platform capabilities.

Communication Platform and Billing:

• Contribute to the evolution of HighLevel's communications infrastructure, including messaging, voice, number management, routing, and usage tracking.
• Define and improve billing workflows, usage metering, reconciliation processes, and customer-facing billing experiences.
• Partner with Finance and Revenue Operations to ensure billing accuracy, margin visibility, and operational efficiency.
• Support initiatives related to provider management, routing optimization, cost reduction, and service reliability.

Pricing and Monetization:

• Develop and maintain pricing strategies across communication products and platform services.
• Analyze usage patterns, customer segments, margins, and competitive positioning to recommend pricing improvements.
• Partner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features. Define success metrics and monitor revenue, adoption, retention, and profitability performance.

Go-To-Market and Product Launches:

• Partner with marketing, sales, customer success, and enablement teams to develop and execute go-to-market strategies. Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies.
• Create and maintain product documentation, launch materials, and internal enablement resources.
• Measure launch performance and drive continuous improvements based on customer feedback and business results.

Data and Customer Insights:

• Use customer feedback, usage analytics, experimentation, and market research to inform product decisions.
• Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.
• Investigate product performance, operational issues, and growth opportunities through data-driven analysis.
• Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.

Cross-Functional Leadership:

• Drive alignment on priorities, dependencies, timelines, and business objectives.
• Help establish best practices for product management, planning, execution, and operational excellence.

Requirements:

• 7+ years of product management experience in SaaS, platform, fintech, telecom, CPaaS, or related technology environments.
• Proven track record of shipping and scaling customer-facing and platform products from concept to launch.
• Experience managing product roadmaps, prioritization frameworks, and cross-functional delivery processes.
• Strong understanding of product discovery, customer research, experimentation, and data-driven decision-making.
• Experience developing go-to-market plans and partnering with marketing, sales, and customer success teams on successful product launches.
• Demonstrated experience working on pricing, packaging, monetization, or usage-based business models.
• Ability to balance customer needs, technical constraints, and business objectives when making product decisions.
• Strong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.
• Strong ownership mindset with a bias toward execution, accountability, and measurable outcomes.

Nice-to-have:

• Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.
• Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models.
• Experience working with pricing optimization, margin analysis, and revenue growth initiatives.
• Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.
• Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.
• Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.
• Experience operating in remote, globally distributed teams.
• Prior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.