Senior Product Manager

About The Role We are looking for a Senior Product Manager to own end-to-end strategy and execution for our procurement intelligence platform, a next-generation tool that puts market insight directly into the hands of procurement professionals through a conversational, AI-driven interface. You will define the product roadmap, own the subscription model, architect a product-led growth motion that complements our enterprise sales engine, and translate deep customer empathy into features that genuinely shift how practitioners buy, benchmark, and negotiate.

What You Will Own Product Roadmap

• Define and maintain a multi-horizon roadmap for the platform, balancing near-term user value with long-term competitive differentiation.
• Set clear success metrics (activation, retention, expansion, NPS) and drive cross-functional alignment across engineering, design, data science, and commercial teams.
• Translate procurement domain complexity, such as pricing volatility, supply risk, sourcing events, into product capabilities that are intuitive to access through a chat-first interface.

Conversational Interface & AI Experience

• Own the UX and prompt architecture for the platform's conversation interface, defining how users query the system, receive structured market intelligence, and act on outputs.
• Work closely with AI/ML and data teams to shape model behavior, response quality, and the routing logic between automated responses and analyst-reviewed content.
• Develop and iterate on parameterized prompt templates covering supplier negotiation briefs, sourcing event intelligence, price benchmarking, and category risk snapshots.

Subscription & Monetization Model

• Design and manage the platform's subscription architecture — from self-serve starter tiers through to enterprise agreements — ensuring each tier delivers clear, proportionate value.
• Facilitate pricing and packaging decisions in partnership with commercial leadership, including access controls, usage limits, and upsell logic.
• Define and monitor subscription health metrics: trial conversion, plan upgrades, churn signals, and expansion revenue contribution.

Product-Led Growth (PLG) Motion

• Build and refine a PLG flywheel, including free trials, interactive demos, in-product onboarding, and activation nudges.
• Collaborate with marketing and sales to align the PLG motion with outbound sequences, ensuring a coherent journey from self-serve discovery to assisted close.
• Instrument the product for PLG analytics: identify activation milestones, design PQL (Product Qualified Lead) scoring, and create feedback loops with the go-to-market team.

Client Engagement & Discovery

• Maintain a regular cadence of structured customer interviews, discovery calls, and usability sessions with procurement practitioners across industries.
• Translate qualitative pain points into well-specified product requirements with clear acceptance criteria.
• Act as the voice of the customer in sprint reviews, prioritization sessions, and roadmap planning, ensuring market reality drives development choices.

Essential Who You Are

• 3–5 years of experience in the procurement space, ideally in product/solutions role serving procurement teams
• Proven track record building and shipping digital products, ideally in a SaaS or data platform context
• Experience owning a subscription-based product, including pricing, packaging, and lifecycle metrics
• Hands-on exposure to conversational AI, chatbot UX, or LLM-based products
• Exceptional ability to distil complex domain knowledge into simple, elegant user experiences
• Strong written and verbal communication, comfortable presenting to C-suite clients and engineering teams alike

Desirable

• Familiarity with procurement intelligence or market data platforms
• Experience designing or operating a PLG motion alongside an enterprise sales team
• Knowledge of supply chain risk, commodity pricing, or indirect spend categories
• Exposure to MCP (Model Context Protocol) or agentic AI architecture patterns