Senior Product Manager, Voice Agent

COMPANY OVERVIEW:

Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

TEAM:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. You'll report (for now) directly to our CTO, Sami Shalabi.

THE ROLE:

Voice is our fastest-growing modality and the most technically demanding product line we offer. We're hiring a Senior PM to own it end-to-end.

This is not a chat PM role stretched into voice. Real-time voice agents live on latency, turn-taking, interruption handling, ASR accuracy, and how well the system carries context across a live conversation. You'll own how our Voice agent handles those tradeoffs, which telephony and contact-center systems we integrate with, and how we win enterprise voice deployments against incumbents and startups alike.

You'll have a revenue target, a roadmap you define, and direct accountability for the P&L.

WHAT YOU'LL OWN:

• Full product ownership of the Voice line: roadmap, PRDs, delivery, and revenue.

• Telephony and contact-center integrations (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and others as we expand).

• Voice-specific product decisions: latency budgets, barge-in behavior, STT/TTS quality, conversation state, and handoff to human agents.

• Direct enterprise customer engagement to extract requirements and translate them into tight specs engineering can build from.

• Partnership with GTM to drive Voice adoption and revenue.

• Prioritization tradeoffs across a multi-modal platform where Voice intersects with chat, email, and internal use cases.

• Contribution to broader product strategy alongside Sami and platform leadership.

WHO YOU ARE:

• 5-7+ years of product management experience, with meaningful time on voice or telephony products. This is a hard requirement.

• You've shipped voice systems and understand the constraints: audio pipelines, streaming ASR, TTS latency, endpointing, VAD, and the difference between legacy IVR and modern conversational voice agents.

• You've worked with telephony platforms directly. Twilio, LiveKit, Vonage, or comparable. Contact-center experience (Genesys, Five9, NICE, Amazon Connect) is a strong plus.

• You've operated at both startups and scaled companies and know when to move fast versus when to build for durability.

• You extract requirements from messy customer conversations and turn them into PRDs.

• You're a problem solver, not a project manager. You've been the person deciding what to build and why, not tracking KPIs only.

• Real enthusiasm for AI, LLMs, and autonomous agents. You follow the space because you find it interesting, not because it's trending.

• Strong communication across audiences. Technical enough to hold your own with engineering, and clear enough to translate for enterprise stakeholders.

LOCATION:

Hybrid in Boston, San Francisco, or New York.

COMPENSATION:

Base salary of $175,000 to $220,000, plus bonus ($240,000-255,000 OTE). Compensation includes comprehensive benefits, and equity in a well-funded, high-growth company.

WHY MAVEN:

• You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.

• You'll work alongside senior builders from Google, Meta, Amazon, and Stripe.

• Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.

• A growing roster of enterprise brands is betting on Maven for their AI agent strategy.

• This isn't a proof of concept. We're deploying AI voice agents into production for real enterprise customers with real complexity.