Senior Product Manager / Product Lead Managed Network & Digital Connec

Role Purpose

Lead the strategy, lifecycle, commercial performance, and service evolution of the Managed Network Services portfolio for the Digital Business. The role requires a senior networking professional who combines strong hands-on exposure to service-provider networks with an excellent understanding of enterprise network environments, customer-facing solution engineering, and end-to-end product and services management.

Portfolio Scope

• Managed WAN and hybrid connectivity: MPLS, Internet, SD-WAN, cloud connectivity and related access services.
• Secure networking and SASE: security service edge, firewalls, segmentation, zero-trust access and secure branch solutions.
• Enterprise campus: LAN, managed Wi-Fi, network access control and branch/campus transformation.
• Network management: NOC services, observability, digital experience monitoring, automation, AIOps, ITSM integration and lifecycle services.
• Network integration and professional services across discovery, design, migration, transformation and steady-state operations.

Key Accountabilities

• Product strategy and ownership. Own the product vision, roadmap, investment priorities and lifecycle from concept and business case through launch, scale, optimization and retirement.
• Market and customer insight. Translate enterprise requirements, industry shifts, technology trends and competitive intelligence into differentiated, commercially viable propositions.
• Service architecture. Define service capabilities, reference architectures, feature requirements, service boundaries, SLAs, operating model and integration requirements in partnership with engineering and operations.
• Commercial management. Build business cases; define pricing, packaging and commercial constructs; manage revenue, margin, adoption, attach rate and portfolio profitability.
• Go-to-market leadership. Develop positioning, sales plays, enablement content, solution collateral, partner propositions and launch plans; drive adoption with sales and marketing teams.
• Customer solution engineering. Lead discovery and consultative workshops, shape complex solutions, support strategic bids/RFPs and present technical and business value to customer executives and architecture teams.
• Operational readiness. Ensure services are scalable, supportable and measurable, with clear governance, process, tooling, compliance, security, service assurance and continual-improvement mechanisms.
• Ecosystem leadership. Evaluate OEMs, carriers, technology partners and alliances; own technical/commercial assessments and contribute to contracting, onboarding and performance governance.
• Cross-functional execution. Align sales, presales, engineering, operations, finance, marketing, legal, procurement and partners to deliver roadmap and customer outcomes.
• Performance governance. Define KPIs and review product, financial, customer-experience and operational performance; initiate corrective action and roadmap improvements.

Required Experience

• 10-15 years of relevant experience across ISP/telecom networks, enterprise networking, solution engineering, managed services, product management or closely related roles.
• Demonstrable hands-on experience in ISP or service-provider network environments, including design, deployment, troubleshooting or operations of production networks.
• Strong customer engagement background, with experience leading technical discovery, solution workshops, architecture discussions, proposals and executive presentations.
• Experience managing or contributing materially to a managed-network product/service portfolio, including roadmap, solution definition, pricing, launch, operations and commercial performance.
• Track record of working across technical and business teams to deliver complex services at enterprise scale.

Technical Expertise

Core / Service-Provider Networking

Enterprise & Managed Services

IP routing and switching; TCP/IP fundamentals

Enterprise WAN, SD-WAN and hybrid connectivity

BGP, OSPF/IS-IS, MPLS and L2/L3 VPNs

LAN, Wi-Fi, NAC, segmentation and firewalls

Internet edge, peering, IP transit and traffic engineering

SASE/SSE, cloud connectivity and multi-cloud networking

QoS, resiliency, high availability and capacity planning

Observability, automation, AIOps and ITSM integration

Network monitoring, telemetry and service assurance

Managed-service design, SLAs, governance and lifecycle

Business & Leadership Competencies

• Strong technical and business acumen, with the ability to connect architecture decisions to customer outcomes, revenue, margin, risk and operational feasibility.
• Commercial orientation: business-case development, pricing, financial modelling, partner commercials and P&L awareness.
• Executive communication and influencing skills; able to simplify complex network concepts for business stakeholders without losing technical depth.
• Structured problem solving, data-driven decision-making, ownership mindset and the ability to operate effectively in a matrix organisation.
• Strong negotiation, stakeholder management, presentation and written communication skills.

Education & Preferred Credentials

• Bachelor's degree in Electronics, Electrical, Telecommunications, Computer Science/Engineering or a related discipline. A postgraduate qualification in business or management is desirable.
• Relevant networking certifications such as CCNP/CCIE, JNCIP/JNCIE or equivalent are desirable; product, ITIL or cloud/security certifications are an advantage.
• Experience with leading network OEMs, service-provider platforms, ServiceNow and network automation/observability tools is preferred.

Measures of Success

Dimension

Indicative Outcomes

Growth

Revenue, order book, pipeline conversion, adoption and market penetration

Profitability

Gross margin, pricing quality, cost-to-serve and partner economics

Customer

Win rate, customer satisfaction, service experience and referenceability

Execution

Roadmap delivery, launch readiness, sales enablement and time to market

Service

SLA performance, quality, scalability, automation and operational improvement

Ideal Candidate Profile

A senior network professional who is technically credible with architects and operations teams, commercially confident with business leaders, and equally comfortable shaping a customer solution, challenging a service design, building a business case and driving a product through its complete lifecycle.