Senior Product Manager, Platform & Integrations

As the Senior Product Manager for Platform & Integrations, you will own the vision, strategy, and execution of our entire integrations ecosystem. This is a highly technical, strategic role responsible for owning all aspects of our platform integrations, including Point-of-Sale (POS) systems, third-party ordering platforms, loyalty systems (TPLS), and payment solutions. You will lead a team of product managers and translate complex API specifications into elegant, scalable business solutions that fuel our growth and serve as the foundation of our product offering.

Essential Job Functions:

Product Strategy & Leadership:

● Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives.

● Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team.

● Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs.

● Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals.

● Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders.

Technical Execution & Integrations:

● Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions.

● Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration.

● Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations.

● Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration.

● Own the relationship with external integration partners, ensuring smooth implementation and interoperability.

Data-Driven Optimization & Communication:

● Define and track key performance indicators (KPIs) for platform health, integration performance, and product success.

● Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions.

● Act as the subject matter expert and primary advocate for the platform and its critical role within the organization. Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches.

Requirements :

● Bachelor's Degree in a related field is preferred.

● 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role.

● Strong consideration will be given to candidates with experience in restaurant SaaS

● Proven track record of launching and managing successful, complex technical products, such as platforms, APIs, or large-scale integrations.

● Demonstrated ability and commitment to leveraging AI tools to perform job duties; this is a requirement for every team member at the company.

● Demonstrated experience managing and mentoring product managers.

● Expert-level technical acumen with a deep understanding of APIs, system integration patterns, and platform architecture.

● Experience working in an agile environment.

● Excellent analytical skills with a proven ability to derive insights from both quantitative and qualitative data.

● Exceptional collaboration, communication, and cross-functional partnership skills.

● Strong business and financial acumen.

● Strong presentation skills with executive presence.

● Flexibility to work during US hours at least till 5 pm ET is essential for this role.