Senior Product Manager - Merchant Onboarding

About the job:

What You Will Need:

- 6+ years of product management experience with a strong foundational background, typically including a B. Tech and MBA or equivalent professional experience.

- Direct experience with payment technologies or a profound understanding of how complex payment systems and APIs work.

- A proven track record of working closely with engineering teams to define and deliver technology-first and scalable product solutions.

- Exceptional influencing skills required to compel and persuade individuals and teams across the organization (e.g., Sales, Legal, Engineering) without direct authority.

- Demonstrated experience operating effectively in a cross-functional, agile product team environment.

- Experience collaborating with UX/UI teams to envision, scope, and build customer-first products that deliver superior user experiences.

- Proven ability to weigh complex product trade-offs and make clear, decisive calls, especially in ambiguous and fast-changing regulatory environments.

- Deep analytical skills to use both structured and unstructured data to define key metrics, validate product hypotheses, and inform critical business decisions.

- Ability to simplify highly complex technical and regulatory concepts and communicate them with clear, logical thinking to diverse audiences.

- Proficiency in writing code in Python, SQL, or a willingness to rapidly learn any other structured programming language to facilitate data analysis and prototyping.

What You Will Do (Focus: Merchant Onboarding POD):

- As a Senior Product Manager in the Merchant Onboarding POD, you will be instrumental in evolving Cashfree Payments' Merchant Onboarding capabilities, ensuring a world class onboarding experience, leading to a seamless First Transaction!

Core Merchant Onboarding Product Strategy & Execution:

- Regulatory Leadership: Deeply understand and proactively monitor the rapidly changing regulatory landscape for Merchant acquiring. Ensure Cashfree Payments not only remains compliant but innovates at a higher velocity than the market, leveraging new regulations as a competitive advantage.

- Onboarding Capabilities Development: Develop and strategically scale our in-house onboarding capabilities to handle Merchant identification, MCC detection, Authorised representatives validation workflows etc. with maximum efficiency, reliability, and security.

- Merchant Journeys: Work with the core Payment and UI/UX teams to develop a seamless Day 0 Journey for newly onboarded merchants to ensure a world class First Transaction experience.

- Artificial intelligence: Leverage various AI integrations and tools to automate various Merchant Onboarding workflows, leading to significant reduction in onboarding time.

Cross-Functional Collaboration & Product Ownership:

- Be an active listener to deeply understand and synthesize comments and concerns expressed by internal and external stakeholders.

- Effectively work with stakeholders across the organization to prioritize the highest-impact problems to solve.

- Own and manage the product backlog, meticulously prioritizing product stories and managing execution in engineering sprints.

- Clearly identify and articulate the impact of product decisions on upstream and downstream systems, detailing trade-offs, and calculating the anticipated benefits.

- You will work extremely closely with all cross-functional stakeholders, including and not limited to the Sales Team, Marketing Team, Operations Team, Software Developers, Data Scientists, Service Designers, and Business Analysts to deliver unified solutions.