Senior Product Manager - Maintenance As A Service

As Product Manager - MaaS, you will own the product vision and execution for the Maintenance-as-a-Service business, a new vertical that extends SSE's home-energy platform to non-SSE customers. This is a hands-on, end-to-end ownership role in an early-stage, high-ambiguity context, where the product charter is still being defined, and the business model is still being proven.

You will work closely with the MaaS business lead, engineering, design, and field operations to shape how the product works - from the customer acquisition and onboarding flow through service delivery, scheduling, billing, and ongoing engagement. The role requires both sharp product thinking and genuine comfort operating in an environment where the playbook doesn't yet exist.

Responsibilities:

• Own the MaaS product end-to-end - from customer discovery and onboarding through service scheduling, delivery, billing, and renewal. This is a zero-to-one charter.
• Build the product capability that enables SSE to serve non-SSE solar customers reliably at scale - including customer identity and plant onboarding, eligibility and plan selection, AMC service scheduling and visit management, billing/ payment flows, and customer-facing communication.
• Own the integration between MaaS and the broader SSE platform - specifically how MaaS customers are represented in internal SSE systems without creating bespoke systems that fragment the platform.
• Drive product discovery through close engagement with MaaS customers, field service teams, and business stakeholders.
• Define success metrics, track adoption and business outcomes, and iterate post-launch with a bias toward closing what doesn't work.
• Identify and address recurring inefficiencies, rework, and escalations across the MaaS customer journey through better product and system design.
• Partner with engineering and design to balance near-term delivery with foundational work required to scale the MaaS business reliably.

Requirements:

• 5-12 years of product management experience, ideally in consumer-facing or service delivery contexts where the customer journey spans digital and physical touchpoints - home services, mobility, logistics, healthcare, or similar.
• Proven track record of owning a product problem end-to-end - from discovery and definition through execution, measurement, and iteration.
• Comfort operating in early-stage, low-structure environments - able to derive problem understanding from direct observation, stakeholder conversations, and data rather than waiting for documentation to exist.
• Strong analytical instinct - uses data to inform prioritisation and decisions, and can reason from first principles about what metrics actually reflect product and business health.
• Field operator design instinct is a meaningful plus - the MaaS service delivery layer involves ground teams and non-desk users.
• Candidates with experience designing for field-force or service-delivery contexts are preferred.
• Understanding of subscription, renewal, and service-contract business models - how customers make plan decisions, what drives retention, and how pricing and product interact.
• Ability to work across a cross-functional team including a business owner, engineering, design, and operations - driving alignment and execution without positional authority.
• Clear, structured written communication - able to translate ambiguous business problems into precise product requirements and make trade-offs legible to technical and non-technical stakeholders alike.