Senior Product Manager (Healthcare Vertical)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:  While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is seeking an   Outbound Senior Technical Product Manager to lead the   healthcare vertical strategy, bridging the gap between   product, engineering, and the market. This role is ideal for someone who is equally comfortable   diving deep into APIs and data models as they are   presenting to CIOs, CMIOs, and IT decision-makers.

You’ll define the product vision and roadmap for Nextiva’s   healthcare communication platform, driving integrations with   EHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings.

Your success will be measured by your ability to   translate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging.

Key Responsibilities:

Market and Customer Engagement

Act as the   voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities

Partner closely with   sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers

Support enterprise and strategic sales cycles by   demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders

Define and validate   healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities

Product and Technical Strategy

Own the   healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact

Define and launch   EHR integration capabilities, leveraging   FHIR, HL7, SMART on FHIR, and   Epic App Orchard APIs

Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations

Drive   platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements

Ensure   compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards

Go-to-Market and Enablement

Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as   whitepapers, demos, and integration guides

Enable Sales, Customer Success, and Implementation teams through   training, launch briefings, and product documentation

Track and analyze   market trends, competitor offerings, and regulatory developments to inform future product strategy

Serve as a   thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards

Qualifications

8+ years of product management experience in   SaaS, cloud, or communications platforms, with at least   3+ years in healthcare technology

Proven success   shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)

Strong technical background — familiar with   API design, integration patterns, authentication, and data security

Hands-on experience with   EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)

Deep understanding of   healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)

Exceptional communication skills — able to translate complex technical details into customer and business outcomes

Demonstrated success working with   cross-functional teams spanning engineering, design, marketing, and go-to-market

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

Bonus Points

Prior experience as a   Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products

Background in   CPaaS, CCaaS, or UCaaS product management

Familiarity with   AI-driven workflows and automation in patient engagement or healthcare communication

Experience with   multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems

Certifications in   Agile, Scrum, or SAFe frameworks

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.  

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.  

The expected hiring range is $110,000 - $170,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.  

🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage  

💼 Insurance: Life, disability, and supplemental indemnity plans  

⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay

💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA  

🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives  

🌱 Growth: Access to ongoing learning and development opportunities and career advancement  

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS . 

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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