Senior Product Manager - Consumer

BUILDING THE FUTURE OF OPEN FINANCE

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work.

THE TEAM

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

 

Consumer Trading is a full-stack team behind the Consumer experience in Kraken mobile and web applications. Our flagship product allows our clients to instantly buy, sell, convert any combination of stocks, cryptocurrencies and cash. We are constantly working on extending the product suite with new features and improvements.

 

THE OPPORTUNITY

• Deliver Consumer Trading initiatives — new features, functionalities, enhancements

• Prototype experiences yourself using AI tools (e.g. Claude Code, Cursor) to bring ideas to life before writing detailed specs

• Work closely with key stakeholders to gather feedback and communicate roadmap

• Define and develop detailed product and business analysis and requirements

• Perform User Acceptance Testing and ensure requirements were understood and implemented as requested

• Take ownership over the product and ensure business continuity by collaborating with Finance and Operations teams

• Evangelize the power of analytics and experimentation in building a data-driven organization

• Evaluate new product opportunities and bring forward proposals for products to engage consumers

 

WHAT YOU BRING

• 4+ years of product management experience

• Strong product sense with a keen eye for UX and attention to detail

• Comfortable prototyping with AI tools (e.g. Claude Code, Cursor) to test and validate ideas hands-on

• Strong understanding of the retail trading landscape and user behavior

• Experience building retail products in at least one of the following domains: stocks, cryptocurrencies, or derivatives

• Prior crypto, trading, or banking experience is required

• Expertise in data gathering and quantitative analysis (SQL, data visualization tools)

• Solution oriented, highly-motivated and proactive self-starter

 

NICE TO HAVES

• Experience scaling subscription products (pricing strategy, feature gating, churn management)

• Proven ability to drive product-led growth (activation, retention, and monetization loops)

     

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

OUR COMMITMENT

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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