Senior Product Manager - CMS

Role: Senior Product Manager CMS

Location: Bengaluru (Hybrid)

About Milestone

Milestone Inc. is a leading AI-first Digital Experience and Marketing Platform company helping enterprises create, manage, optimize, and amplify their digital presence across web, search, local, voice, and AI-driven discovery channels.

Our platform powers digital experiences for global brands across hospitality, retail, automotive, healthcare, banking, and other multi-location enterprises. With over 25 years of innovation, Milestone combines AI, SEO, CMS, analytics, content intelligence, and omnichannel engagement into a unified SaaS platform trusted by thousands of businesses globally.

We are building the next generation of AI-native digital experience products that redefine how brands create discoverable, personalized, and conversion-focused experiences in the GenAI era.

About the Role

We are looking for a highly strategic and execution-oriented Senior Product Manager / Product Manager – CMS & Digital Experience Platform to drive the evolution of Milestone’s AI-first CMS and Digital Experience capabilities.

This role requires a product leader who can deeply understand enterprise customer problems, market trends, AI-led content evolution, SEO/GEO dynamics, Personalization, and modern web experience requirements while partnering closely with Engineering, Design, GTM, Customer Success, and Enterprise Customers.

You will own product strategy, roadmap prioritization, customer outcomes, adoption metrics, Customer communication, and feature execution for our next-generation CMS platform.

Problems We Are Looking to Solve

• Enterprise-scale AI-driven content management
• Discoverability across Search and Generative AI ecosystems
• AI-powered content optimization and governance
• SEO/GEO-native digital experiences
• Conversion-focused, hyper-personalized customer journeys

Key Responsibilities

Strategic Vision & Leadership

• Define and execute product vision and roadmap\
• Drive AI-first product innovation
• Conduct market and competitive analysis
• Translate customer pain points into scalable solutions
• Understand customer churn and derive strategies to reduce future churn

Operational Excellence & Growth

• Own product lifecycle from ideation to launch
• Create PRDs, user stories, and documentation
• Drive roadmap execution with Engineering teams
• Monitor adoption, engagement, and retention KPIs

Innovation & Culture

• Champion AI-native product thinking
• Foster innovation and accountability culture
• Evangelize product capabilities internally and externally
• Stay ahead of CMS, Digital asset management and AI trends

Cross-Functional Alignment

• Collaborate with Engineering, UX, Marketing, Sales, and CS teams
• Partner with Product Marketing for GTM initiatives
• Support enterprise sales cycles and customer workshops

Customer Impact

• Act as voice of the customer
• Improve customer adoption and success outcomes
• Ensure measurable business impact

Talent & Empowerment

• Mentor junior product team members
• Promote ownership and continuous learning
• Strengthen product management best practices

Ideal Candidate Profile

The ideal candidate is a customer-centric product leader with strong experience in B2B SaaS platforms, CMS technologies, AI-led digital experiences, and enterprise-scale product management.

Required Experience & Qualifications

• 8+ years of Product Management experience in B2B SaaS
• Experience with CMS, Digital Experience Platforms, or Martech
• Strong understanding of APIs and modern web architectures
• Experience collaborating with Engineering and Design teams
• Strong analytical and communication skills

Key Focus Areas

• AI-native CMS innovation
• SEO/GEO-first digital experiences
• Enterprise content scalability
• Product-led growth and adoption

Capabilities

1. Product Strategy & Roadmapping
2. Enterprise SaaS Product Management
3. AI-first Product Thinking
4. Agile Product Development
5. Customer Discovery & Validation
6. Data-Driven Decision Making
7. Stakeholder Management
8. GTM Collaboration

KPI and Metrics

1. Product Adoption
2. Customer Engagement & Retention
3. Time-to-Market
4. Customer Satisfaction
5. Platform Performance
6. Revenue Influence
7. Product Usage Growth
8. Customer Success Outcomes

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• MBA preferred
• Product or Agile certifications are a plus

What We Offer

• Competitive compensation and incentives
• Opportunity to build AI-first products
• Exposure to global enterprise customers
• Career growth and leadership opportunities
• Collaborative and innovative culture

Why Milestone

• AI-first Digital Experience Platform
• SEO/GEO-native CMS leadership
• Founder-led innovation culture