Senior Product Manager - CM

About the Role

We are looking for a Senior Product Manager to lead product strategy and execution for Content Management - the knowledge foundation powering AI-assisted responses across the Responsive platform.

Content Management is evolving from a traditional repository and governance system into an intelligent knowledge platform powered by AI. The goal is to help customers ingest, curate, improve, govern, and maintain high-quality knowledge with significantly lower manual effort.

• Intelligent Knowledge Management - This role will focus on building intelligent content management capabilities using AI agents, automation, and workflow intelligence to continuously improve content quality, freshness, trust, and reusability across enterprise response workflows.
• AI-powered governance and automation - Areas of focus include AI-assisted ingestion and organization, stale content detection, knowledge recommendations, trust and governance workflows, and reducing operational effort involved in content management.
• Customer and workflow orientation - The role requires strong understanding of enterprise workflows and close engagement with customers and field teams to understand how knowledge quality impacts AI-assisted response workflows and business outcomes.
• Systems thinking and product depth - We are looking for someone who can think deeply about content systems, knowledge workflows, metadata, trust, permissions, reuse, and AI-assisted orchestration - not just standalone features.

What You'll Own

• Define and evolve the roadmap for Content Management capabilities across the Responsive platform
• Drive product direction for:
• AI-assisted content ingestion and organization
• Content quality, freshness, and lifecycle management
• Trusted retrieval and AI-grounded responses
• AI-powered governance and automation workflows
• Improve how organizational knowledge is reused across various use cases - including responses (RFx, questionnaires), field/team queries, and trust center experiences
• Define, measure and improve success metrics around content quality, trust, reuse, and operational efficiency
• Partner closely with Engineering, AI/ML teams, UX, GTM, and customer-facing teams
• Engage with customers and field teams to understand knowledge management and governance challenges

What We're Looking For

Required

• 7+ years of Product Management experience in SaaS, platform, or enterprise workflow products
• Strong systems thinking and structured problem-solving ability
• Demonstrated ownership of outcomes, not just feature delivery
• Experience working with Engineering and AI/ML teams on complex product or platform capabilities
• Strong product judgment, prioritization, and communication skills
• Demonstrated AI-first thinking and hands-on use of AI tools in day-to-day product workflows

Strong Advantages

• Familiarity or experience with knowledge management, search/retrieval, governance, AI-assisted workflows, or content systems
• Experience with AI-powered workflows, copilots, orchestration, or evaluation systems
• Hands-on use of AI tools for research, prototyping, workflow design, or product development
• Ability to prototype workflows or use AI-assisted coding tools independently
• Technical fluency with APIs, LLMs, vector databases, or AI infrastructure concepts
• B.Tech in Computer Science (or equivalent technical background) and MBA is a plus