Senior Product Designer, dCX Design

Team & Role

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users and customers needs, with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here.

What you get to do in this role:

• You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
• You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
• As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members

Qualifications

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• 5+ years of relevant design experience
• An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
• Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
• A growth mindset, continually strengthening core skills through complex assignments and varied experience
• Ability to build trusting relationships through clear and open communication
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)