Senior Product Delivery Associate - Content Producer

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Collaborate with business, technical, and creative teams to produce and implement content using Adobe Experience Manager (AEM) and related digital content tools at one of the world's most innovative financial organizations.

As a Sr Product Delivery Associate in Consumer Bank's Becoming a Customer organization you enable the release of products and features by collaborating with stakeholders, software developers, and peers. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. You will adhere to strict process guidelines and deadlines to ensure seamless content delivery.

Our team is committed to delivering high-quality, customer-facing experiences designed at driving account growth. As a Product Delivery Associate, you will collaborate with local and internationally dispersed digital content management stakeholders to deliver and evolve industry-leading digital web experiences.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Manage content workflows and calendar, ensuring timely publication and consistent messaging across marketing campaign programs
• Collaborate with marketing and user experience design teams to build engaging, accessible content for digital acquisitions in Consumer Bank
• Author, enter, and manage digital content in Adobe Experience Manager (AEM) and related tools, ensuring alignment with approved content requirements.
• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines.
• Complete work requests using internal tools, maintaining high standards of quality, efficiency, and accuracy.
• Analyze, diagnose, and resolve content-related and technical issues effectively.
• Leverage AI to find and create new ways to increase productivity and efficiency.
• Support the integration of accessibility guidelines into content structures to accommodate a diverse user base.

Required qualifications, capabilities, and skills

• Minimum of 4 years of experience with Adobe Experience Manager (AEM), including proficiency in JSON, HTML, and CSS, and Javascript
• Demonstrated ability to contribute to content architecture modernization using knowledge of content platform systems.
• Exceptional written and verbal communication skills, including active listening and the ability to produce clear, concise documentation.
• Minimum of 4 years of experience or equivalent expertise in content production or a relevant domain area.
• Strong stakeholder engagement and communication skills ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
• Skilled in Confluence, Jira, or similar workflow management tools
• Hands-on experience with agile product development/software delivery lifecycle practices.

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes
• Familiarity with ADA standards and conformance.
• Experience in usability, information architecture, and content design.