Senior Product Change Specialist

This role is responsible for reducing and mitigating the risk of disruption arising from changes to products and services. It provides governance, defines change management and communication processes, and ensures that technical changes, obsolescence, product upgrades and related communications are managed consistently and effectively.

Key Responsibilities

Governance and impact assessment

• Lead the Product Change Forum to review Product Change Notifications (PCNs) and change management releases, ensuring impacts are assessed and governed appropriately.
• Partner with CCF to ensure high-impact product changes receive the appropriate level of visibility, prioritisation and oversight.
  
  

Stakeholder engagement and customer communications

• Partner with product owners across the organisation to ensure customers receive accurate, relevant and timely information about product changes.
• Work closely with technology and product management teams to integrate tools, processes and programmes into a cohesive change management approach.
  
  

Process development and implementation

• Identify processes that require a formal change management framework and lead the rollout of change management for new or evolving processes.
• Apply existing change management best practices to design and implement mature, scalable and effective processes.
• Establish workstreams or forums, where required, to support effective governance and ensure change management processes are embedded.
• Prepare and present formal recommendations, agreements, service level agreements, implementation plans, monitoring updates and testing outcomes.
  
  

Metrics and continuous improvement

• Develop and own the change management success index and compliance metrics for product changes.
• Design key performance metrics and implement processes that drive continuous improvement in product change management.
  
  

Business and Sector Expertise

• Experience with ServiceNow, Salesforce and Microsoft applications.
  
  

Personal Skills And Capabilities

• ITIL certification.
• Project management capability.
  
  

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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