Senior Process Manager

Senior Process Manager Role and responsibilities:

• Take leadership role independently managing back office operations

• Client Management - establish self as a valued partner and work closely to achieve goals defined

• Independently handle all client escalations and lead mitigation steps to prevent future escalations

• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

• Lead various quality initiatives across processes managed

• Responsible for Business continuity, transformation and various audits

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