Senior Process Manager

Job Description

We are seeking a Senior Process Manager to join our dynamic team at eClerx Services Ltd. In this role, you will manage and optimize finance operations across various critical functions, ensuring accurate and timely delivery. Your leadership and mentorship will be instrumental in guiding teams to achieve SLA and KPI targets while continuously enhancing process efficiency. Additionally, you will play a crucial role in client communication and stakeholder engagement, ensuring high-quality service and responsiveness. Your expertise will be vital in identifying and resolving operational issues, implementing process improvements, and supporting automation initiatives. We encourage cross-functional collaboration to further enhance productivity, controls, and overall service delivery.

Responsibilities

• Manage end-to-end finance operations across AP (P2P), AR (O2C), and R2R processes, ensuring accuracy and timely delivery.
• Lead and mentor teams, providing guidance and support to achieve SLA and KPI targets.
• Drive process efficiency and continuous improvement initiatives.
• Handle client communication and stakeholder engagement, maintaining high service quality.
• Identify and resolve operational issues promptly and effectively.
• Implement process improvements and support automation projects.
• Collaborate with cross-functional teams to enhance productivity and controls.
• Ensure compliance with internal policies and external regulations.
• Stay updated on industry trends and best practices in finance operations.
  
  

Qualifications

• Bachelor's degree in Finance, Accounting, or a related field.
• 5+ years of experience in finance operations, with a proven track record of success.
• Strong leadership and mentorship skills, with the ability to guide and motivate teams.
• Excellent communication and interpersonal skills for effective client and stakeholder engagement.
• Proficiency in financial analysis and reporting tools.
• Experience in process improvement and automation initiatives.
• Ability to work collaboratively across different teams and functions.
• Strong problem-solving and analytical skills.
• Adaptability and flexibility to navigate changing business landscapes.
• A results-driven mindset with a focus on continuous improvement.
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.