Senior Process Lead

Responsibilities

• Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc.

• Monitoring team's performance against the agreed SLAs

• Escalation Management

• Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times

• Train and develop team members

• Provide constructive feedback to team members to improve their performance

• Create developmental plans for each team member

• Create the back-up plan for handling of unforeseen or seasonal volume fluctuations

• Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments