CHENNAI · FULLTIME
Senior Process Expert
Maersk Global Service Centres
Chennai · onsite · Posted 2d ago
Sourced from
Undisclosed2–4 yrsfulltimeChennai
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Section · 01
About this role
Job Summary
Responsibilities
Qualifications
Key Skills
Purpose of the role: Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.
Responsibilities
- Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
- Coaching and mentoring less experienced team members and supporting process or program activities when required.
- Setting objectives and delivering assigned responsibilities independently within defined guidelines.
- Building professional knowledge, project management skills, and the ability to influence stakeholders.
- Applying practical methods, techniques, work procedures, and processes within the area of expertise.
- Selecting appropriate solutions from known alternatives and escalating complex issues when required.
- Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
- Managing priorities and ensuring timely completion of assigned tasks and deliverables.
Qualifications
Graduate with 2-4 years of relevant experience
Key Skills
- Customer Experience
- Channel management
- Case management
- Onboarding
- Relationship management
- Contract management
- Dispute management
- Project management
- Stakeholder influence
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Section · 02
Skills
Customer ExperienceChannel Managementglobal tradedispute managementcase managementCustomer OnboardingGlobal OperationsLogisticsOnboardingProject ManagementoperationsLegalRelationship Management
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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