Senior Process Executive
Infosys BPM · Bengaluru · onsite · Posted 23d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & ResponsibilitiesOrder Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.
Qualifications:
Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
Educational RequirementBCom
Service LineBPO Service Line
Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.
Qualifications:
Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
Educational RequirementBCom
Service LineBPO Service Line
Sourced from naukri
Skills
Customer Experiencecustomer satisfactioncrmOrder lifecyclems office applicationscrm systemsoperational supportBpmCustomer QueriesOracle DBorder entryInternational BusinessERPbpocomplianceEscalation Management
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
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