Senior Process Executive

Job DescriptionThe SAP Support Team plays a pivotal role in maintaining seamless operations and ensuring optimal performance of SAP systems by providing comprehensive assistance across various levels.
Technical support team- Level-2-Support team specializes in advanced troubleshooting, addressing complex issues that require in-depth analysis beyond initial inquiries. They work closely with technical experts to identify root causes and implement effective solutions.
Technical support team-Level-3-Oversees core infrastructure management, including performance tuning, system upgrades, security management, and database optimization. Their role is critical in ensuring system stability, accessibility, and risk management while maintaining compliance with regulatory requirements. They also play a key role in monitoring and controls to prevent disruptions and safeguard operational integrity
Functional support team focuses on aligning SAP modules with business processes, assisting users in configuration and optimization to ensure efficient workflows, data integration, and smooth operations. Additionally, they drive enhancements to improve system functionality and usability.
Data governance and management team Monitoring and improving data quality and standards; Managing risk associated with reference and master data.
Governance Risk and Compliance- Managing security to provide reasonable assurance that access to SAP is restricted to appropriate, authorized individuals.
Roles Responsibilities

Exhibit capability in understanding data quality challenges and steps to overcome the challenges.

To work on end-to-end defined Process guidelines

To work on cleansing of master data objects

Hands on experience for resolving the MDM end users issues as per priority

Have experience on process improvement and data control of MDM objects

Generate reports from various applications and tools

Ensure data is aligned to defined solution

Performs data analysis and quality checks on assigned data domain

Participate in data quality, data profiling and data maintenance and its impact on desired business outcomes.

To support data cleansing activity using the data quality scorecard or dashboard.

Actively participate in the testing and deployment of applications and data integration processes to ensure standards and controls, to ensure high-quality data is implemented in adherence with data governance policies.
Technical Requirement

Knowledge on Sales, pricing, Billing, shipping management, Partner determination and output determination

Adept at communicating and operating in fast-paced and complex environments of diverse business cultures.

Experience on Service Now or any support tool is a plus point.

Work in 24 X 5 rotational Shift and also Sunday support for middle east countries.
Additional Responsibility

Should be willing to work 24/7 shifts
Educational RequirementMasters Degree
Preferred SkillsMST->EY-MST-EY
Service LineBPO Service Line