Senior Process Executive
Infosys BPM · Bengaluru · onsite · Posted 47d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Key Responsibilities:
Process orders efficiently from various channels and mediums.
Manage customer support, and invoicing, with a deep understanding of contracts and agreements.
Oversee order flow, resolve holds, handle invoicing, and manage disputes effectively.
Utilize knowledge in Deal Management and Contract Setup to ensure accurate and timely order processing.
Handle escalations with professionalism, ensuring timely and effective resolution of complex issues.
Communicate clearly with internal and external stakeholders and manage customer complaints/queries across different platforms.
Train and mentor team members as needed.
Adapt to working in a 24/7 environment with flexible shift options. 100% work from office.
Educational Requirement
Graduate
Service Line
BPO Service Line
Key Responsibilities:
Educational Requirement
Graduate
Service Line
BPO Service Line
Sourced from naukri
Skills
Customer Supporthandle escalationsCustomer ComplaintsbpoOrder Processing
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
Find them on