Senior Process Executive

Responsibilities

• Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.

• Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.

• Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.

• Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.

• Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.

• Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.

• Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.

• System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.

• Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.

• Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.

• Order Management or Mortgage process experience can review contracts and agreements.

• Analyze and Eye for detail in the document which needs to be update on the system

• 24*5 WFO (including Sat and Sunday based on business requirement)

• Month end and Quarter end need to work on Weekend

Technical and Professional Requirements:

Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint).

Preferred Skills:

S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM

Additional Responsibilities:

• Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.

• Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.

• Communication Skills: Excellent verbal and written communication skills are essential.

• Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly.

• Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.

• Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.

• Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.

Educational Requirements

Graduate