Senior Process Executive

Responsibilities

• Deliver on day-to-day process targets in meeting Customer SLAs.

• Should be able to work as per the provided client shift timings.

• Follow the governance mechanism established with the client.

• Execute transactions as per prescribed guidelines and timelines.

• Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

• Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.

• Ability to maintain confidentiality.

• Bachelor's degree in commerce, business administration or business management is preferred based on businesses aligned.

• 1-2 years of full-time work experience in BPO/BPM industry and especially Mortgage domain experience will be the added advantage

Technical and Professional Requirements:

• Proficiency in MS office application.

• Willingness to work in business aligned shifts.

• Open to accept changes in work methods or systems to improve performance beyond agreed standards.

• Mortgage knowledge is the added advantage.