BENGALURU · FULLTIME
Senior Process Executive - Customer Service Representative
Infosys BPM
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed1–3 yrsfulltimeBengaluru
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Section · 01
About this role
Roles & Responsibilities
- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to customers
- Prioritize the customer's needs and concerns throughout the call
- Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer's needs and considering business impact
- Can structure a call in an organized,efficient, and professional manner which is easy to understand by the customer
- Ability to present oneself as positive,polite, and professional throughout the call
- Basic knowledge and understanding of overall client process
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
- Technical functional knowledge - possesses technology savviness and adept in adapting to any changes in tools and processes
- BCom
- Customer Service->Regular Customer Service
- BPO Service Line
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Section · 02
Skills
Customer ServiceDevelopmentcrmTriggersvisualforcesoft skillscustomizationHTMLworkflowApexJavascriptCustomer RelationshipCommunication SkillsData LoadersalesforcebpoApprovalsServicing
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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