Senior Process Associate

Job Summary

Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Competencies

• Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process Simple, Medium and High complexity tasks
• Ability to Create process related reports within the desired time-frame that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
• Maintain compliance to the Quality metrics
• Ability to display the culture of FTR (First Time Right) While processing orders
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Technical Skills

• Should have basic knowledge of MS office (Word, Excel & Power-point)
• Should have basic knowledge of Mortgage and Accounting principles

Educational Qualification and Experience

Minimum of 15 years of formal education - Diploma/Graduate (Commerce/Art/Business Administration)

Professional work experience of 1-2 years.

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