Senior Process Associate

Department: Accounts Receivable
Work Timing: Night Shift
Qualification: Minimum HSC/10+2 Equivalent (Any Graduate Preferred)

• Claims Management and/or Customer Service experience preferred.
• Ability to maintain high productivity, quality, and accuracy.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to work independently and multitask.

• Review patient accounts and follow up on outstanding balances.
• Follow up with insurance payers regarding claim status.
• Handle claim denials and appeals.
• Document actions taken in internal/client systems.
• Adhere to HIPAA and compliance requirements.
• Maintain current knowledge of payer regulations.
• Meet productivity, quality, and client service goals.