Senior Process Associate

Hi All,

We are hiring for Sr. Process Associate & Analyst roles for the below mentioned skillset.

*Please note that we are looking for only immediate to 30day notice period candidates. We have multiple positions for the role, so please feel free to refer your friends/colleaugues.

Process - Life & Pension Operations

Location: Chennai. Navallur
Shift: UK / European Business Hours
Employment Type: Full-time

Experience level: 1 to 5years

Work Model: WFO

Role Summary:

Support Life & Pension operations by processing policy-related transactions, ensuring accuracy, compliance, and timely delivery within SLA/KPI targets.

Key Responsibilities

• Process Life & Pension requests as per SOPs and quality standards.
• Review and update policy information accurately.
• Meet SLA, KPI, and productivity targets.
• Coordinate with internal teams and UK/European stakeholders.
• Manage transactions using workflow systems.
• Support audits and process improvement initiatives.

Skills & Qualifications

• Graduate in any discipline.
• Good English communication skills.
• Strong attention to detail and process orientation.
• Understanding of SLA/KPI-driven operations.
• Proficient in MS Office (Excel, Word, Outlook).

Preferred Experience

• 1-5 years in Insurance BPO, preferably Life & Pension operations.
• Exposure to UK/European clients or processes is an advantage.

Key Competencies

• Customer Focus
• Problem Solving
• Teamwork
• Adaptability
• Time Management