Senior Process Administrator

Job Title

Senior Process Administrator

Job Family

Human Resources

Years of Experience

4+ yrs

Job Summary

We are looking for a detail-oriented SAP Concur Expense Corporate Card Administrator to manage the organization s expense management platform and corporate credit card program. The role is responsible for ensuring accurate expense processing, card administration, reconciliations, user support, compliance, and continuous process improvements while partnering with Finance, Accounting, HR, Procurement, and external vendors.

Key Responsibilities

• Administer and maintain the SAP Concur Expense platform.
• Manage the corporate credit card program, including card issuance, cancellations, replacements, renewals, and account maintenance.
• Monitor corporate card transactions and reconcile card feeds with employee expense reports.
• Investigate and resolve expense-related and corporate card issues within agreed service levels.
• Support month-end close activities through timely expense processing and reconciliations.
• Partner with Accounting and Finance teams to resolve unreconciled or disputed transactions.
• Coordinate with card providers to manage disputes, fraudulent transactions, and delinquent accounts.
• Provide end-user support for SAP Concur and expense-related queries.
• Recommend and implement process improvements to enhance efficiency and user experience.
• Maintain documentation for policies, standard operating procedures (SOPs), and system configurations.
• Support internal and external audits by providing required documentation and reports.

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