Senior Principal - SN ITSM Product Owner
GS1 India · Bengaluru · onsite · Posted 2d ago
Undisclosed15–20 yrsfulltimeSourced from
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About this role
Job Purpose
Key Responsibilities
Professional Qualifications
Area of Specialisation
Experience Required
Skills/Background
Skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The ServiceNow, ITSM Product Owner is responsible for maximising the value of ServiceNow ITSM by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the SERVICENOW ITOM, ITAM ITSM Product Manager and the Senior Director of SERVICENOW Platform Enterprise Tools. They work closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable, and aligned to product strategy. The ServiceNow, ITSM Product Owner guides Product Analysts and works with delivery teams to ensure requirements are clear, value-driven, and data-informed, while overseeing iterative delivery that improves product performance, adoption, and operational readiness.
Key Responsibilities
- Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the SERVICENOW ITOM, ITAM ITSM Product Manager and the Senior Director of SERVICENOW Platform Enterprise Tools.
- Own and manage the Product backlog (e.g. Jira, ADO etc), ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies).
- Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the SERVICENOW ITOM, ITAM ITSM Product Manager and the Senior Director of SERVICENOW Platform Enterprise Tools.
- Lead the Product team s delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards.
- Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding.
- Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement.
- Ensure product changes follow required security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required.
- Support Solution Architects to assess design options and manage cross-Product dependencies, contract/interface impacts, and sequencing needs to support interoperability and consistent business outcomes.
- Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set the SERVICENOW ITOM ITSM Product Manager and the Senior Director of SERVICENOW Platform Enterprise Tools.
- Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways of working, including meaningful measurement of benefits and operational impact.
Professional Qualifications
- Bachelors or Masters degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
- Industry certifications highly desirable (e.g. Agile Methodologies, CPM).
Area of Specialisation
Knowledge of functional domains within Global Functions (e.g., HR, Finance, Legal, etc) and familiarity with the technology platforms that enable them (e.g., ServiceNow, Atlassian).
Experience Required
- Overall 15 years and typically 5+ years of experience working in product delivery, digital solutions, business systems, or process-led technology roles.
- Proven experience defining and prioritising functional requirements (e.g., epics, features, user stories) and managing a product backlog.
- Experience working within Enterprise HR Technology, Service Management, Corporate Systems, Legal Compliance etc)
- Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes.
- Demonstrated ability to make prioritisation decisions based on business value, process impact, risk, cost, and technology constraints.
- Experience leading delivery teams or analysts through the product lifecycle, from refinement and design through testing, release, and adoption.
- Familiarity with enterprise governance requirements such as change control, security, data protection, and regulatory/compliance considerations.
- Exposure to continuous improvement approaches (e.g., automation, process simplification, user-centred enhancements) that uplift product adoption, stability, or user experience.
- Experience working within agile delivery environments and using iterative planning, delivery, and release practices.
Skills/Background
- Strong communication and influencing skills, able to explain technology constraints clearly and support stakeholders in making informed product decisions.
- Skilled in coaching and guiding Product Analysts and delivery team members to ensure requirements, documentation, and solutions meet business needs and compliance expectations.
- Able to interpret business processes, user feedback, and operational data to identify opportunities for process simplification, automation, and improved user experience.
- Comfortable working within structured governance, security, and data protection requirements, ensuring product changes remain controlled, supportable, and compliant.
- Strong analytical mindset, able to weigh value, risk, complexity, and cost to make prioritisation decisions and sequence backlog items appropriately.
Skills
- Agile Delivery
- Agile Methodology
- Backlogs
- Cross-Functional Teamwork
- Design Thinking
- DevOps
- IT Service Management (ITSM)
- Leadership
- Product Delivery Management
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
CSATAutomationDevopsCPMAgileAtlassianbusiness systemsbusiness continuitydata protectiondata handlingdesign thinkingChange ControlDashboardChange ManagementAgile Deliverycompliance
About GS1 India
GS1 India
Non-Profit
25
employees
1996
30 years old
New Delhi, Delhi
India
₹17L PA avg
Avg at GS1 India
About
GS1 India enhances supply chain efficiency and regulatory compliance by implementing global standards for product identification and traceability.
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