Senior Principal Engineer - Service Delivery

Dear Candidate,

We are looking for Senior Principal Engineer, Service Delivery for bangalore location. Interested candidates can share their profile on [email removed]

Location: Bangalore

Mode: 5 days work from office

Experience: 10+ years

Key Responsibilities

• As part of the managed services organization, ensure that the customers infrastructure is up and running 24x7x365.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, and key processes.
• Review system and application logs and verify completion of scheduled jobs.
• Repair and recover infrastructure from hardware or software failures and coordinate and communicate with impacted stakeholders.
• Perform preventative maintenance and upgrades, as required, on devices and related peripherals to meet IT specifications.
• Identify system performance issues and drive the development of tools to address them.
• Work as an Operations Lead and manage end-to-end service delivery/operations, including shift rostering and customer communication.
• Follow organizational policies and processes around 24x7 operations, including rotational shifts, work from office, training, upskilling, and ITSM processes.
• Actively participate in leveraging Automation and AI to improve operations.
• Mentor junior resources and contribute to learning and development initiatives.

Essential Requirements

• Bachelor’s/Master’s degree, preferably in Computer Science/IT or Engineering.
• 12–15 years of experience in the IT industry, preferably in managed services.
• Expert knowledge of Nutanix components: AHV, CVM architecture, Prism, LCM, NCC, and Data Resiliency (RF2/RF3).
• Deep expertise in Nutanix AHV with strong knowledge of VMware ESXi integration.
• Strong proficiency in Python or PowerShell for automating Nutanix tasks through REST APIs.
• Excellent understanding of Layer 2/3 networking, VLANs, and OVS (Open vSwitch) in a Nutanix environment.
• Advanced Linux administration skills.
• Strong communication and stakeholder management skills.
• Excellent problem-solving skills.
• Flexibility to work in 24x7 shifts, including night shifts.

Desirable Requirements

• Nutanix Certified Professional (NCP-MCI) or Nutanix Certified Advanced Professional (NCAP).
• Experience and expertise in leveraging Automation to improve operations.
• Hands-on expertise in programming languages such as Python/Go and tools such as Ansible and GitHub.
• Good understanding of GenAI and its application in improving operations.
• Industry certifications in VMware, Cisco, or related technologies.

Regards,

Anjali Bhadra