Senior Presales

Job Role: Pre-Sales / Telecaller

Experience: 1 - 3 Years

Location: Gurgaon

Employment Type: Full-Time

Week off: Monday

About the Role

We are looking for an enthusiastic and customer-focused Pre-Sales / Telecaller to join our team. The candidate will be responsible for connecting with potential customers, understanding their interior design requirements, qualifying leads, and scheduling appointments for the Sales/Design team.

The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to build strong relationships with prospective customers.

Key Responsibilities

* Contact potential customers through inbound and outbound calls to understand their interior design requirements.

* Follow up with leads generated through digital marketing, website enquiries, referrals, campaigns, and other channels.

* Understand customer requirements such as home type, location, budget, possession date, and interior design needs.

* Qualify leads based on predefined criteria and identify genuine sales opportunities.

* Explain the company's interior design services, offerings, process, and USPs to prospective customers.

* Schedule site visits, design consultations, or meetings between qualified customers and the Sales/Design team.

* Maintain regular follow-ups with prospects and ensure timely communication throughout the pre-sales journey.

* Update lead details, call outcomes, follow-ups, and customer information in the CRM/lead management system.

* Coordinate with the Sales, Design, and Operations teams to ensure smooth lead handover.

* Achieve daily/weekly/monthly calling, qualification, appointment, and conversion targets.

* Maintain accurate records of customer interactions and follow-up schedules.

* Handle basic customer queries and escalate complex requirements to the relevant team.

* Gather customer feedback and communicate relevant insights to the Sales/Marketing team.

Key Performance Indicators (KPIs)

* Number of calls made

* Lead connect rate

* Qualified leads generated

* Appointments/site visits scheduled

* Lead-to-appointment conversion

* Follow-up effectiveness

* Customer response rate

* Lead-to-sales conversion

* CRM/data accuracy

Requirements

* 1–3 years of experience in Pre-Sales, Telecalling, Inside Sales, Telesales, or Customer Relationship Management.

* Experience in interior design, real estate, home décor, construction, furniture, or related industries will be an advantage.

* Excellent verbal communication and interpersonal skills.

* Strong customer-handling and convincing abilities.

* Comfortable making a high volume of outbound calls.

* Good follow-up and relationship-building skills.

* Basic knowledge of CRM systems and MS Office/Google Workspace.

* Ability to understand customer requirements and communicate them effectively to the Sales/Design team.

* Target-oriented and self-motivated approach.

* Proficiency in English and the local/regional language is preferred.

Preferred Candidate Profile

* Confident and comfortable speaking with customers.

* Persuasive without being overly aggressive.

* Good at listening and understanding customer needs.

* Consistent with follow-ups.

* Comfortable working with monthly targets.

* Presentable, professional, and customer-centric.

* Interested in the interior design and home-improvement industry.