Senior Practice Lead

Job DescriptionHe/She will be responsible for end-to-end service delivery across Quote to Cash (Q2C), focused on Deal Mgt, Volume Licensing, Contract Mgt., Pricing Operations. This role includes stakeholder management both client and internal , ensuring operational performance against KPIs, driving transformation initiatives, and maintaining high levels of client satisfaction.
Roles Responsibilities

Graduate / Post Graduate with 18-20 years of BPM experience, managing global clients.

Proven expertise, specifically in:
o Quote to Cash (Q2C) end-to-end cycle
o License Provisioning Deal Mgt
o Contract and Product Pricing
o Billing and dispute resolution
o Partner Lifecycle Operations, Onboarding, Contracting, Offboarding.

Experience of different industry segments is an added advantage.

Strong domain knowledge in Q2C, Deal Mgt, License Mgt.
Technical Requirement

Excellent communication and client-facing skills; ability to build and maintain professional relationships with clients and internal stakeholders.

Experience in governance cadences, including QBRs, MBRs, and transformation roadmaps.

Comprehensive understanding of SLA frameworks and proven ability to manage escalations.

Hands-on experience in technology-driven and continuous improvement (CI) initiatives, including at least one transformation project delivering measurable business value.

Ability to track and analyze KPIs, provide actionable insights, and drive informed decision-making.

Ensure process assurance by preventing billable loss, penalties, and revenue leakage

Exposure to PMO role (preferable)

Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Educational RequirementGraduate
Preferred SkillsBPM->Leadership - JL6A
Service LineBPO Service Line