SENIOR POST-SALES MANAGER – ELECTRICAL & INSTRUMENTATION

We are looking for an experienced Senior Post-Sales Manager with strong experience in the Electrical & Instrumentation industry to manage post-sales activities, billing, invoicing, documentation, dispatch coordination, and customer payment follow-ups.

• Manage complete post-sales activities from order confirmation to final dispatch and payment follow-up.
• Prepare and verify sales invoices, proforma invoices, billing documents, and related commercial documents.
• Coordinate GRN (Goods Receipt Note) requirements with customers and internal teams.
• Prepare and maintain Performa/Proforma Invoices as required.
• Coordinate with Stores, Purchase, Accounts, Production, Dispatch, and Sales teams for timely order execution.
• Handle dispatch documentation and coordinate material dispatches as per customer requirements.
• Follow up with customers regarding invoice acceptance, GRN completion, payments, and outstanding amounts.
• Ensure accurate billing as per purchase orders, quotations, work orders, and agreed commercial terms.
• Monitor pending invoices, deliveries, GRNs, and payment status.
• Resolve customer queries related to billing, invoices, dispatches, documentation, and payments.
• Maintain proper records of sales orders, invoices, dispatch documents, GRNs, and payment follow-ups.
• Coordinate with the Accounts team for receivables and outstanding payment collection.
• Prepare regular reports on billing, dispatch status, outstanding payments, and post-sales activities.
• Ensure timely completion of all post-sales documentation and customer commitments.

• 10-12 years of relevant experience in Post-Sales / Sales Coordination / Billing / Commercial Operations.
• Strong experience in the Electrical & Instrumentation industry is mandatory.
• Good knowledge of billing, invoice preparation, proforma invoices, GRN, dispatch documentation, and payment follow-up.
• Experience in handling B2B / industrial customers.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel and ERP/software systems.
• Excellent communication and customer-handling skills.
• Ability to coordinate effectively with multiple internal departments.
• Strong documentation, organizational, and problem-solving skills.