Senior Portfolio Release Manager (Customer Care Technology)

This role is eligible for our hybrid work model: Two days in-office.

Senior Portfolio Release Manager (Customer Care Technology)   Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:   As a Senior Portfolio Release Manager (Manages Product Releases) ​ — and supporting a business portfolio and platform — your role centers on orchestrating the successful and predictable release of value to end users. You ensure that product and platform teams deliver with quality, timing, and alignment, while continuously improving the release process to support agility, scale, and compliance. Release Managers are tied to support Product Groups or Products (if Product Group layer doesn’t exist).   This role is within Priceline’s Customer Care technology organization. Our mission is to continuously improve and innovate customer and agent experiences by implementing AI-first customer servicing systems, processes, and tools. There are multiple cutting-edge initiatives happening concurrently in our space and we are looking for a self-starter who likes to take initiative and is able to hit the ground running.   In this role you will get to: Release Planning & Coordination Own and maintain the release calendar, working across product, engineering, QA, and operations teams to schedule and coordinate releases.

Ensure that releases — especially cross-team or cross-domain ones — are well-planned, communicated, and aligned to business milestones (e.g., launches, campaigns, seasonal readiness).

Drive release readiness checkpoints, confirming that testing, documentation, approvals, and risk assessments are complete.

 Risk & Quality Management Identify and manage risks to release quality, timing, or rollback readiness.

Partner with QA and SRE/DevOps to enforce release criteria, stability gates, and post-release validation processes.

Maintain controls required for compliance, audit, or change management (especially in regulated environments).

Cross-Team Communication & Stakeholder Alignment Serve as the central point of coordination for product and platform releases — connecting engineering, product, marketing, legal, and support.

Ensure key stakeholders are informed of release scope, timing, and any critical changes or incidents.

Help shape release notes, rollout communications, or change advisories in partnership with product managers and comms leads.

Process Improvement & Automation Continuously improve the release process, tooling, and reporting to support faster, safer, and more frequent releases.

Partner with DevOps, SRE, and platform teams to advance CI/CD pipelines, release automation, and feature flagging strategies

Support the organization’s shift toward agile and continuous delivery by evolving traditional release cadences and change control practices.

Metrics & Post-Release Analysis Track and report on release health metrics (e.g., failed deployments, change lead time, change failure rate, MTTR).

Facilitate release retrospectives to identify and act on improvement opportunities.

Help assess the business and customer impact of major releases.

Who you are: You bring in 8 -10 years of  strong Agile and Project/Program Management experience, with a solid understanding of how release management integrates into iterative delivery models.

Problem solver / multitasker 

You’ve led or supported cross-functional release planning , coordinated dependencies across multiple teams, and ensured smooth delivery through disciplined execution and continuous improvement.

You’re fluent in Agile ceremonies, metrics, and frameworks ( Scrum, Kanban, SAFe, or similar) and can apply them pragmatically to drive outcomes.

You understand the importance of governance, communication, and stakeholder management in scaling delivery across a portfolio.

You act as a bridge between rapid product development and operational stability.

You reduce friction and risk in the last mile of delivery, helping product and engineering teams move with confidence.

Proactive in identifying risks and opportunities, and comfortable making decisions with incomplete information

Experienced in coordinating software releases, especially in complex environments with multiple dependencies

A detail-oriented operator who thrives in fast-paced environments and can manage multiple competing priorities

Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust

The Right Results, the Right Way is not just a motto at Priceline ; it’s a way of life. Unquestionable integrity and ethics is essential.

Who We Are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. 

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. 

If you want to be part of something truly special, check us out! 

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Perks & Benefits at Priceline

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

Inclusion is a Big Deal!

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.

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